CCO Series

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CCO Series 2018-09-18T11:26:42+00:00

Webinar Series for Chief Compliance Officers

Receivables Management Association International is offering a targeted and advanced lineup of webinars for Chief Compliance Officers (and those holding compliance responsibility in their organization). This series is separate and in addition to our regular monthly webinar offerings. Attendees will learn from experts and benefit from real-world knowledge and experience to ensure their compliance system meets or exceeds requirements and provides robust benefits to your organization.

This deep-dive series will qualify for four (4) credits toward obtaining or maintaining your Certified Receivables Compliance Professional (CRCP) designation. Register now!

SPECIAL PRICING FOR RMA MEMBERS!

Members can purchase the entire Chief Compliance Officer Webinar Series for the discounted price of $200, saving over $50! Webinars can also be purchased individually at the member rate of $64 per session.

The 2018 Chief Compliance Officer Webinar Series Includes:  

Top Compliance Concerns for 2018 – Recorded Webinar


1 credit | 1 hour

Recorded on June 26, 2018

This session will provide an introduction for the 2018 CCO webinar series and will cover the importance of proper staffing and resource management in light of increased activity at the state level.  It will also cover the importance of proper evaluation of case law for a multi-state or national company.  Lastly, a review of effective complaint management, specifically root cause analysis, will be provided.

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CLASS INFO

Policy and Procedure Administration v2.0 – How to Ensure You Have Effective Compliance Policies and Proper Administration – Recorded Webinar


1 credit | 1 hour

Recorded on August 8, 2018

Description: Effective policies and procedures are foundational for any Compliance Management System. This seminar focuses on how to avoid the most common pitfalls in this area, ranging from the necessity of having a Framework Policy that manifests meta principles on roles & responsibilities, to effective implementation requirements to proper ongoing policy administration. A “must attend” for anyone who is involved with the drafting, implementation, administration, or interpretation of policies and procedures.

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CLASS INFO

Issue Tracking – Recorded Webinar


1 credit | 1 hour

Recorded on September 18, 2018

In this webinar you will hear about the different stages of maturity of a compliance program which is greatly defined by the culture your company has when it comes to compliance. An immature stage is often characterized by fear of openly identifying and escalating compliance issues. Learn how to create a culture where employees are encouraged to self- identify compliance issues and to escalate them appropriately whilst keeping your compliance issue management program manageable.

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CLASS INFO

Bridging the Gap: Compliant Communications with Millennials & iGens


1 credit | 1 hour

November 27, 2018

The Millennial and iGeneration consumers have used the internet since their early days and are comfortable with technology and interacting on social media.  This CCO webinar will focus on the compliant methods and tools that must be used to reach these new consumers.  Whether text, email, social media or the next new communication method, be prepared for the next generation of collection.

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CLASS INFO

Top Caliber Speakers Include:

Top Caliber Speakers Include:

John Bedard
John BedardBedard Law Group
Tracey Gibson
Tracey GibsonUnifund CCR
Doris Hektor
Doris HektorEncore Capital Group
Kelly Knepper-Stephens
Kelly Knepper-StephensStoneleigh Recovery Associates
Brett Soldevila
Brett SoldevilaSecurity Credit Services, LLC
Anne Thomas
Anne ThomasCavalry Portfolio Services
Laura White
Laura WhitePortfolio Recovery Associates
John Bedard
John BedardBedard Law Group
Tracey Gibson
Tracey GibsonUnifund CCR
Doris Hektor
Doris HektorEncore Capital Group
Kelly Knepper-Stephens
Kelly Knepper-StephensStoneleigh Recovery Associates
Brett Soldevila
Brett SoldevilaSecurity Credit Services, LLC
Anne Thomas
Anne ThomasCavalry Portfolio Services
Laura White
Laura WhitePortfolio Recovery Associates

Need additional credits toward certification? 

Need live education credits? You can earn up to 14 live/in person credits at the 2018 Executive Summit, July 31 – August 2, 2018 at the Cliff House in Cape Neddick, Maine. Or participate in our live or other recorded webinars.

More information
To learn more about RMA’s education offerings or certification program contact Professional Development Manager Michelle Wren at mwren@rmassociation.org or (916) 482-2462.