Live Webinar Series

//Live Webinar Series
Live Webinar Series 2018-10-10T15:01:48+00:00

Live webinars take place each month and generally begin at 9:00 a.m. Pacific/12:00 p.m. Eastern. You can register for courses individually or register for multiple courses simultaneously. If you have a creative idea for a webinar, please use this online form to submit your proposal to RMA.

2018 Webinar Series


RMA members receive ALL previously recorded webinars and ONE regularly scheduled monthly live webinar per month at *NO COST (any additional webinar registrations will be billed at the member rate). All webinars qualify for credits towards certification or re-certification!”

*Introductory Survey Course on Debt Buying, Ethics and Current Issues in Debt Buying are still regular member pricing.

Cease-and-Desist Demands, Response Techniques and Best Practices



1 credit | 1 hour

October 16, 2018

Sponsored by: The Bureaus, Inc.

During this presentation, the panel will review the current state of federal and state law on consumer cease-and-desist requests, as well as provide effective response techniques and best practice recommendations for navigating this complex issue. In particular, they will examine methods for discerning consumer intent and the scope of such requests, and how to react in accordance with applicable law. Finally, the panel will cover how to respond when consumers say they are represented by counsel, and how to determine whether a cease and desist request constitutes a dispute (and vice versa). Attendees will leave with a fuller understanding of these issues and the attendant legal uncertainties, as well as ideas for controls and practices they can implement to help minimize potential risks

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5 Proven Steps to Avoid Litigation Or Minimize Cost of Litigation



1 credit | 1 hour

November 14, 2018

Sponsored by: Venable LLP

No matter the venue, the claim, or the strength of your case, litigation is expensive, both in terms of actual costs and opportunity cost—not to mention the “emotional” burden on employees and owners. But the scale and scope of such costs often can be mitigated with smart strategies and tactics and careful execution. Join these experienced litigators as they share some insights and recommendations.

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Industry Hot Topics – A Year in Review



1 credit | 1 hour

December 11, 2018

This webinar will review the most impactful legal cases of 2018 and how they affect debt collections. Join Alexandra, David, and Dara as they discuss the pros and cons of those cases and how to best utilize them to navigate through 2019.

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