Online Education

//Online Education
Online Education 2018-03-22T07:46:41+00:00

Introductory Survey Course on Debt Buying


4 credits | 3 hours, 20 minutes

The Introductory Survey Course on Debt Buying is required for RMA certification. Recorded at the 2016 DBA (RMA) Annual Conference, this online course qualifies for four (4) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate (nonrefundable registration)

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Ethics as the Cornerstone of a Compliance Management System


2 credits | 2 hours

This webinar, Ethics as the Cornerstone of a Compliance Management System, satisfies the Ethics requirement for RMA certification. Recorded on May 21, 2014, this online course qualifies for two (2) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is approximately two hours.

Price: $74 member rate / $104 non-member rate (nonrefundable registration)

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Debt Buying in the Future/Trends


1 credit | 1 hour

This webinar will boldly go where no other Webinar class has gone before, into the future to predict what debt buying will look like in 2020. Reminisce back to 1990, 2000, or even more recently to 2010 and think about how much the debt buying industry has changed from then until now. The entire debt buying industry has completely reformed itself and it is the belief of many that by 2020 the landscape as we know it may be unrecognizable. If this notion is true, you are left with two choices; continue to do things the way you are because that’s the way it’s always been done or start to survey the future landscape of what’s to come and get ahead of the curve.

Recorded on December 7, 2016, this course is approximately one hour.

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Re-Certification: How to Prepare and What to Expect


1 credit | 1 hour

Now that you have received your CPRC designation, it’s time to start looking forward to another milestone. RMA’s Certification Program requires a Compliance Audit to be conducted prior to the first certification renewal approval. Join us for this webinar to discover what the Compliance Audit includes, what to expect, and how to prepare.

Recorded on January 11, 2017, this course is approximately one hour.

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The CFPB’s New Enforcement Tool: Bankruptcy Code Section 105**


1.5 credits | 1.5 hours **Qualifies for “Current Issues in Debt Buying” Requirement for Re-certification

The CFPB and United States Trustee (UST) have turned to Bankruptcy Code § 105 as an enforcement tool for addressing the conduct of debt buying companies. Section 105(a) provides a bankruptcy court with broad powers to “issue any order, process, or judgment that is necessary or appropriate to carry out the provisions of [the Bankruptcy Code].” Recently, the UST filed two actions under § 105 concerning a debt buying company’s conduct in filing proofs of claim. The UST seeks injunctive, monetary and other relief. Conspicuously absent is any reference to the Fair Debt Collection Practices Act.

Recorded on March 29, 2017, this course is approximately one and a half hours.

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SOL: Determining The Proper Statute of Limitations Date and the Media Required


1 credit | 1 hours

When litigating debt purchase accounts, it is of critical importance to be sure you’re applying the correct statute of limitations date. This course will offer opinions on which statute type applies to various debt types as well as explain the various pieces of media that are necessary to obtain judgement.

Recorded on April 26, 2017, this course is approximately one hour.

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CFPB Portal Upgrades and the Consumer’s Perspective


1 credit | 1 hours

This course will examine the changes made to the CFPB’s complaint portal and how the changes not only affect companies like yours, but also how the changes affect the consumer. We will walk you through the portal from the company perspective and discuss in detail the changes made to the portal and what your company can expect from the updates. We will also discuss the changes made to the complaint portal for the consumers. We will get an up-close look at the portal from the consumer perspective. Join us for this unique viewpoint from Jim McCarthy, who was largely responsible for the architecture of the CFPB complaint system. If any portion of your job relates to the CFPB, this is a webinar you will not want to miss!

Recorded on May 25, 2017, this course is approximately one hour.

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CCO Series: How to Survive an External Audit or Regulatory Exam


1 credit | 1 hours

The role of the Chief Compliance Officer is critical to a successful external audit or regulatory exam. This session will cover how to involve Operations, Audit, and Senior Management, as well as how to provide an accurate and positive picture of your organization to the auditor or examiner. In addition, this session will cover how to ensure and oversee timely remediation, when necessary.

Recorded on June 13, 2017, this course is approximately one hour.

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Getting Your Feet Wet: Purchasing a New Type of Debt**


1 credit | 1 hour **Qualifies for “Current Issues in Debt Buying” Requirement for Re-certification

There are many types of debt percolating throughout the credit and collection industry. Medical, condo, credit card, tax, FinTech, and auto are just a few of types of debt that make up our industry. But, all come with a different set of regulations and compliance concerns. Your experience vetting and purchasing one type of debt does not necessarily translate to another. For example, can a debt purchaser assess an interest rate charged by a national bank on a credit card, even if that interest rate is above state usury laws? What concerns does a medical debt purchaser have under privacy laws such as HIPPA? What’s fintech and why is it garnering so much attention?

Recorded on June 20, 2017, this course is approximately one hour.

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CCO Series: What Does a Compliance Officer Need to Know About Information Security?


1 credit | 1 hours

It’s important for every Chief Compliance Officer to have an understanding of the state and federal data security and privacy laws that affect their organization. Although responsibility may be shared with an Information Security Officer, it is critical to ensure that your organization maintains an effective information security management system—including risk assessment, control testing, and reporting to the board—that considers these laws along with client contractual requirements. In this session, we will discuss the following:

  • An overview of federal laws including GLBA and HIPAA
  • An overview of the most aggressive state laws including those in NY, CA, MA, and NV
  • Most common client requirements defined (ISO, SOC, PCI)
  • Resources for compliance

Recorded on July 20, 2017, this course is approximately one hour.

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Putting a Succession Plan In Place


1 credit | 1 hours

Creating a succession plan is critical in today’s business world. With the “baby boomers” starting to retire and with the millennial generation looking for ways to move up the ladder, you need to start taking steps now to get ready for changes—planned or unplanned—when they occur. Even if you’ve done nothing, there is still time to get the succession planning process underway. Join us for a review of all the steps needed to create a viable succession plan, from A to Z, including:

  • Identifying the skills needed by the company now and into the future, and then mapping your team to those skills.
  • Identifying the key roles that require succession planning and the individuals who could step into each role (in the short term or down the road).
  • Accounting for the knowledge transfer that must occur during any succession.

Recorded on July 27, 2017, this course is approximately one hour.

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The Value of RMA Certification


1 credit | 1 hours

This high-level overview of the RMA Certification program explains the requirements, process, and benefits of certification for debt buyers, collection agencies, collection law firms, and brokers. Learn about the newest changes to the certification standards and understand how certification can assist your company by decreasing your risks and increasing your profits!

Recorded on August 22, 2017, this course is approximately one hour.

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CCO Series: How to Maintain a Strong Culture of Compliance


1 credit | 1 hours

Compliance culture cannot be built by the Compliance Officer alone; it starts at the top and takes a company-wide effort! Once you build it, you must have a solid foundation to maintain it. We will talk about best practices to maintain your company’s compliance culture and discuss ways to continue to create positive change with leadership teams, employees, and business partners.

Recorded on September 19, 2017, this course is approximately one hour.

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Understanding Specific Requirements for Auto Accounts


1 credit | 1 hours

Right to Cure, Deficiency Balance Letters, this webinar will cover the nitty gritty details of the particular requirements that must be met before repossession and collection efforts.  Don’t let your auto assets drive away!

Recorded on September 26, 2017, this course is approximately one hour.

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Issues with Purchased Judgments**


1 credit | 1 hour **Qualifies for “Current Issues in Debt Buying” Requirement for Re-certification

This webinar offers the perspective of defense counsel on issues that arise in connection with purchased judgments. We will discuss issues including best practices pre-purchase, proper assignment and recording of judgments, asset discovery, interest rates, and issues affecting the collectability of judgments (e.g. expiration and bankruptcy).

Recorded on October 17, 2017, this course is approximately one hour.

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CCO Series: How to Develop an Effective Compliance Review Plan


1 credit | 1 hours

We will discuss performing a risk assessment to identify what compliance reviews should be performed. The session will cover details about what regulations and processes to ensure are included in the risk assessment. Once the plan is complete, who approves it, how is it executed, and who should get the results? We will discuss all of this and more.

Recorded on October 24, 2017, this course is approximately one hour.

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Understanding IRS Forms 1099C, its Pitfalls and Challenges


1 credit | 1 hours
Sponsored by: The Bureaus, Inc.

This webinar focuses on the technical requirements of filing 1099c forms and what requirements creditors must adhere to. Additional topics addressed include how to proceed with 1099c in bankruptcy or settlement cases, penalties for not filing or filing inaccurate 1099c forms, who is required to submit 1099c as well as additional information.

Recorded on November 16, 2017, this course is approximately one hour.

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CCO Series: Data Analytics V2.0–How to Maximize Your Organization’s Data Analytics to Assist You with Your Compliance Program


1 credit | 1 hours

Debt collectors and debt buyers are the single best source of account data about the post-default lifecycle of an account.  Buyers and collectors accumulate and store vast amounts of data about the collection history of an account, but its not always fully utilized and analyzed.   Studying this data can yield beneficial results which can drive compliance decisions and production strategy.  Attend this session to learn about how buyers and collectors can think about their data differently, analyze their data to look for relationships not previously considered, and to utilize the business intelligence contained in their data to drive business and compliance decisions.

Recorded on November 14, 2017, this course is approximately one hour.

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CCO Series: Best Practices in How to Monitor State and Local Laws, Regulations, and Rules


1 credit | 1 hours

Monitoring state and local laws, regulations, and rules is a crucial task to ensure compliance. We will discuss how Compliance Officers should be involved in the monitoring. In addition, we will discuss what to do once a change is made—how do you communicate the change, how do you get approval for the change, and how do you implement and train the change?

Recorded on December 12, 2017, this course is approximately one hour.

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Why Are My Legal Bills So High?


1 credit | 1 hours

This webinar will give two different perspectives on legal bills: why is litigation so expensive? Are all of these tasks really necessary? Is there anything I can do to keep my costs down? This presentation, which takes a point/counterpoint format, will touch on the tension between the need for a vigorous defense and the goal of keeping costs in check.

Recorded on December 21, 2017, this course is approximately one hour.

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Insider Perspectives on Effective Strategies for Buying and Analyzing Healthcare Debt


1 credit | 1 hours

Sponsored by: NCB Management Services, Inc.

Healthcare receivables present an enticing opportunity for many in the debt purchase industry. But it is not for the faint of heart! Unlike more traditional receivables, a unique overlay of healthcare-specific legal and compliance considerations can lead to unanticipated challenges. From identifying potential purchases, to ensuring effective and efficient collections, there are a number of intersections that must be navigated to succeed in this vertical. Join our panel of healthcare insiders as they offer their insights on these industry-specific considerations to ensure you are well-positioned to take advantage of this opportunity when it arises.

During this webinar, we will discuss:
• How to develop the connections you need to purchase healthcare portfolios
• Insight into the concerns of healthcare providers that cause them to be hesitant to sell
• How HIPAA and other healthcare laws impact traditional buying and collection strategies
• Current trends in healthcare collections
• Predictions for debt buying and collections under new CFPB leadership

Recorded on March 21, 2018, this course is approximately one hour.

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