Online Education

//Online Education
Online Education 2018-11-14T09:29:29+00:00

Introductory Survey Course on Debt Buying


4 credits | 3 hours, 20 minutes

The Introductory Survey Course on Debt Buying is required for RMA certification. Recorded at the 2016 DBA (RMA) Annual Conference, this online course qualifies for four (4) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate (nonrefundable registration)

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Ethics as the Cornerstone of a Compliance Management System


2 credits | 2 hours

This webinar, Ethics as the Cornerstone of a Compliance Management System, satisfies the Ethics requirement for RMA certification. Recorded on May 21, 2014, this online course qualifies for two (2) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is approximately two hours.

Price: $74 member rate / $104 non-member rate (nonrefundable registration)

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The CFPB’s New Enforcement Tool: Bankruptcy Code Section 105**


1.5 credits | 1.5 hours **Qualifies for “Current Issues in Debt Buying” Requirement for Re-certification

The CFPB and United States Trustee (UST) have turned to Bankruptcy Code § 105 as an enforcement tool for addressing the conduct of debt buying companies. Section 105(a) provides a bankruptcy court with broad powers to “issue any order, process, or judgment that is necessary or appropriate to carry out the provisions of [the Bankruptcy Code].” Recently, the UST filed two actions under § 105 concerning a debt buying company’s conduct in filing proofs of claim. The UST seeks injunctive, monetary and other relief. Conspicuously absent is any reference to the Fair Debt Collection Practices Act.

Recorded on March 29, 2017, this course is approximately one and a half hours.

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Getting Your Feet Wet: Purchasing a New Type of Debt**


1 credit | 1 hour **Qualifies for “Current Issues in Debt Buying” Requirement for Re-certification

There are many types of debt percolating throughout the credit and collection industry. Medical, condo, credit card, tax, FinTech, and auto are just a few of types of debt that make up our industry. But, all come with a different set of regulations and compliance concerns. Your experience vetting and purchasing one type of debt does not necessarily translate to another. For example, can a debt purchaser assess an interest rate charged by a national bank on a credit card, even if that interest rate is above state usury laws? What concerns does a medical debt purchaser have under privacy laws such as HIPPA? What’s fintech and why is it garnering so much attention?

Recorded on June 20, 2017, this course is approximately one hour.

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Understanding Specific Requirements for Auto Accounts


1 credit | 1 hour

Right to Cure, Deficiency Balance Letters, this webinar will cover the nitty gritty details of the particular requirements that must be met before repossession and collection efforts.  Don’t let your auto assets drive away!

Recorded on September 26, 2017, this course is approximately one hour.

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Issues with Purchased Judgments**


1 credit | 1 hour **Qualifies for “Current Issues in Debt Buying” Requirement for Re-certification

This webinar offers the perspective of defense counsel on issues that arise in connection with purchased judgments. We will discuss issues including best practices pre-purchase, proper assignment and recording of judgments, asset discovery, interest rates, and issues affecting the collectability of judgments (e.g. expiration and bankruptcy).

Recorded on October 17, 2017, this course is approximately one hour.

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Understanding IRS Forms 1099C, its Pitfalls and Challenges


1 credit | 1 hour
Sponsored by: The Bureaus, Inc.

This webinar focuses on the technical requirements of filing 1099c forms and what requirements creditors must adhere to. Additional topics addressed include how to proceed with 1099c in bankruptcy or settlement cases, penalties for not filing or filing inaccurate 1099c forms, who is required to submit 1099c as well as additional information.

Recorded on November 16, 2017, this course is approximately one hour.

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Why Are My Legal Bills So High?


1 credit | 1 hour

This webinar will give two different perspectives on legal bills: why is litigation so expensive? Are all of these tasks really necessary? Is there anything I can do to keep my costs down? This presentation, which takes a point/counterpoint format, will touch on the tension between the need for a vigorous defense and the goal of keeping costs in check.

Recorded on December 21, 2017, this course is approximately one hour.

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Insider Perspectives on Effective Strategies for Buying and Analyzing Healthcare Debt


1 credit | 1 hour

Sponsored by: NCB Management Services, Inc.

Healthcare receivables present an enticing opportunity for many in the debt purchase industry. But it is not for the faint of heart! Unlike more traditional receivables, a unique overlay of healthcare-specific legal and compliance considerations can lead to unanticipated challenges. From identifying potential purchases, to ensuring effective and efficient collections, there are a number of intersections that must be navigated to succeed in this vertical. Join our panel of healthcare insiders as they offer their insights on these industry-specific considerations to ensure you are well-positioned to take advantage of this opportunity when it arises.

During this webinar, we will discuss:
• How to develop the connections you need to purchase healthcare portfolios
• Insight into the concerns of healthcare providers that cause them to be hesitant to sell
• How HIPAA and other healthcare laws impact traditional buying and collection strategies
• Current trends in healthcare collections
• Predictions for debt buying and collections under new CFPB leadership

Recorded on March 21, 2018, this course is approximately one hour.

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Don’t Let Your Vendor Become a Ball & Chain: How to Manage Switching to a New Vendor


1 credit | 1 hour

Sponsored by: BillingTree

The innovations in technology can dramatically improve your internal processes, but are you taking advantage of the new products out there or are you overwhelmed by the thought of changing your vendor? This webinar will explore the considerations that you need to make when changing technology vendors, considerations before you make the change, including factors to help you interview and decide on the right solution, considerations during the contracting process and considerations during the transition to a new vendor. This webinar will ensure that you have the proper change management policies and procedures in place to manage the whole process from start to finish.

Recorded on April 26, 2018, this course is approximately one hour.

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The Debt Buyer Identity Crisis: Active, Passive, or Something Different?**


1.25 credits | 1 hour and 15 minutes  **Qualifies for “Current Issues in Debt Buying” Requirement for Re-certification

Sponsored by: Cornerstone Support, Inc.

Not all entities that purchase defaulted debt are subject to the FDCPA as the U.S. Supreme Court’s 2017 decision in Henson v. Santander held. Although Santander addressed the issue in the context of a national bank, the decision fueled discussion (and several cases) raising the possibility that certain debt buying companies may not be FDCPA debt collectors. What kind of entities can those be and how would those entities be structured? Join Jack Metzler, an attorney in the Office of the General Counsel for the Federal Trade Commission, Dara Tarkowski of Acutate Law and Don Maurice of Maurice Wutscher for a lively discussion of the impact of Santander on debt buyers and how their activities, whether passive, active or something else, have become critical questions.

Recorded on May 23, 2018, this course is approximately one hour and fifteen minutes

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Cyber Security: How To Keep Your Data Safe and Private


1 credit | 1 hour

Sponsored by: Sandia Resolution Company

Cyber Attacks are on the rise and data privacy is all over the news. In this webinar we will go over these hot button issues and the things you can do to keep your information safe and secure.

Recorded on June 19, 2018, this course is approximately one hour.

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CCO: Top Compliance Concerns for 2018


1 credit | 1 hour

This session will provide an introduction for the 2018 Chief Compliance Officer (CCO) webinar series. It will cover the importance of proper staffing and resource management in light of increased activity at the state level. It will also cover the importance of proper evaluation of case law for a multi-state or national company. Lastly, a review of effective complaint management, specifically root cause analysis, will be provided..

Recorded on June 26, 2018, this course is approximately one hour.

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Vendor Management and Integration


1 credit | 1 hour

Sponsored by: EZ Messenger

This webinar will discuss vendor management expectations and how to “right size” your vendor management program; there is not a “one size fits all” method or model. The presenters will also share their experiences with helping clients develop their programs from a “lesson learned” approach.

Recorded on July 18, 2018, this course is approximately one hour.

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CCO: Policy and Procedure Administration v2.0


1 credit | 1 hour

Effective policies and procedures are foundational for any Compliance Management System. This seminar focuses on how to avoid most common pitfalls in this area, ranging from the necessity of having a Policy Framework Policy that manifests meta principles on roles & responsibilities, effective implementation requirements to proper ongoing policy administration. A “must attend” for anyone who is involved with the drafting, implementation, administration or interpretation of policies and procedures.

Recorded on August 8, 2018, this course is approximately one hour.

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Fair Credit Reporting Act: Tackling Tough Issues


1 credit | 1 hour

Join John Bedard and Susan Appel as they discuss credit reporting and ways to tackle the tough issues that can arise. This webinar will examine the following credit reporting topics:
• How to recognize a direct credit reporting dispute
• Dealing with robo disputes
• The integrity of credit deletions
• Defining the contours of a reasonable investigation
• Assessing integrity and reliability of data

Recorded on August 21, 2018, this course is approximately one hour.

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CCO: Issue Tracking


1 credit | 1 hour

In this webinar you will hear about the different stages of maturity of a compliance program which is to a greatly defined by the culture your company has when it comes to compliance. An immature stage is often characterized by fear of openly identifying and escalating compliance issues. Learn how to create a culture where employees are encouraged to self- identify compliance issues and to escalate them appropriately whilst keeping your compliance issue management program manageable.

Recorded on September 18, 2018, this course is approximately one hour.

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Employee Life Cycle


1 credit | 1 hour

Sponsored by: Convergence Acquisitions

This webinar introduces a strategic human capital management approach and helps participants identify how small yet significant changes in the employee lifecycle can increase employee retention rates. When turnover is high, managers usually question whether the salary is competitive or if they are hiring the right people. Research shows, however, that in most cases, compensation is not the main issue. Participants will discover quick wins that will positively impact organizational culture and employee engagement.

Recorded on September 27, 2018, this course is approximately one hour.

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Cease-and-Desist Demands, Response Techniques and Best Practices


1 credit | 1 hour

Sponsored by: The Bureaus, Inc.

During this presentation, the panel will review the current state of federal and state law on consumer cease-and-desist requests, as well as provide effective response techniques and best practice recommendations for navigating this complex issue. In particular, they will examine methods for discerning consumer intent and the scope of such requests, and how to react in accordance with applicable law. Finally, the panel will cover how to respond when consumers say they are represented by counsel, and how to determine whether a cease and desist request constitutes a dispute (and vice versa). Attendees will leave with a fuller understanding of these issues and the attendant legal uncertainties, as well as ideas for controls and practices they can implement to help minimize potential risks

Recorded on October 16, 2018, this course is approximately one hour.

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5 Proven Steps to Avoid Litigation Or Minimize Cost of Litigation


1 credit | 1 hour

Sponsored by: Venable, LLP

No matter the venue, the claim, or the strength of your case, litigation is expensive, both in terms of actual costs and opportunity cost—not to mention the “emotional” burden on employees and owners. But the scale and scope of such costs often can be mitigated with smart strategies and tactics and careful execution. Join these experienced litigators as they share some insights and recommendations.

Recorded on November 14, 2018, this course is approximately one hour.

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